Order of Operations Policy for Pressed by Virgo Luxury Online Store:
Hours of Operation: Our store is open from Monday to Friday, from 9:00 am to 7:00 pm central time. We are closed on weekends and holidays.
Contacting Us: Please contact us via email only for all inquiries, including questions about products, orders, and shipping. We do not accept direct messages (DMs) on Instagram. Please avoid sending spam messages as we will not respond.
Order Inquiries: If you have questions about your order, please include your order number in your email. This will help us to quickly locate your order and provide you with the information you need.
Shipping Time: The shipping time for our nail sizing kits is 3-5 business days, and for regular nail orders with 3-5 items in one order, it takes 7-14 business days. For high volume orders (6 or more) or wholesale items in your order, shipping time takes 14-28 business days.
We would like to inform you that all shipping options we offer are only for the shipping times and do not include the entire duration of completing your order. Please note that all of our items are handmade with great care and attention to detail, which requires time for production and processing.
Therefore, we kindly request that you allow your order to be processed according to our standard processing policy, which may take a few days before your order is shipped out. We assure you that we are doing everything possible to ensure that your order is completed as quickly as possible while maintaining our high standards of quality.
All nail orders placed by Virgo are received through USPS from Shippo. Once your order has been shipped, you will receive a USPS tracking order link via email to keep track of your package.
To ensure you receive timely updates about your package, we recommend signing up for USPS Informed Delivery. This service allows you to receive notifications about expected delivery dates and times, as well as images of your incoming mail and packages.
It is also important to regularly check your email inbox and spam folder for updates regarding your package. Additionally, please refrain from using iCloud when signing into Pressed by Virgo or when emailing us, as this email service may not work effectively.
We strive to provide our customers with the best service possible and hope that you enjoy your Pressed by Virgo products. Thank you for choosing us for your nail needs!
Click the link below to start tracking your order number